Our A/C condenser outside is running but is not cooling properly. This problem/situation is extremely common and it generates many service calls. 1st, 2nd and 3rd gen Nest Learning Thermostat: Press the ring and choose Schedule . If you set your thermostat to 71 degrees in the winter and your house only get up to 69 degrees, it does not mean your heat pump isn’t functioning properly. 2. The house has been cooled down to 21 (I have another table top thermostat) and the nest is still reading 24. The nest will delay for a few minutes so that it can charge and will keep delaying. Create or adjust temperature set points to your liking. There are reasons why your heat pump does not reach temperature set on your thermostat. You can tell your Nest Thermostat exactly when it should turn on and at what temperature it should cool your house to. For multi stage cooling, stage one should come on first. If you live in an area that is uncomfortably humid, you can use your Nest to keep your home's air drier with its Cool to Dry setting. The air conditioner is working great but I’m having an issue with my nest thermostat. Your Nest Thermostat was set up as a dual fuel system, but theW1,W2/AUXand (W3) wires are configured as alternate heat wires. On your thermostat: Go to the schedule screen on your thermostat. The inside temperature has been at 81-84 degrees the last 3 days. If you see the Honeywell thermostat not reaching set temperature when cooling, check that your compressors are working. Your top floor will reach the temperature you want, and the colder air will fall to the lower floors, cooling them as well and creating a pretty equalized internal temperature. For the winter: Invert this process, which means the bottom floor should be your set temperature and the floor above it should be two degrees cooler. Verify that the thermostat is switched to cool mode and has a cooling set point below the room temperature reading. Your Nest Thermostat was set up as a single fuel system with auxiliary heat, but it’s detectingW1,W2/AUXand (W3) wires. If that's not the case, then try the following steps: 1. If the vin is a single digit when the ac is running the nest is losing charge(vin and the voc number should be almost the same). While cooling, the inside temperature of the nest (currently reading 24 Celsius) is staying the same and not going down while the house is cooling. Check the thermostat's display to confirm that there's a call for cooling, usually indicated by the words "cool on" or a snowflake icon. While the Nest will learn your habits over time, many people prefer to have mostly-full control over the temperature of their living space. To check if the nest is charging you need to go to the nest setting, technical info, power and see the vin. Minimal air is coming through the vents. 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